Refund policy

You may return your piece within 30 days of delivery for a refund to your original payment method. Return shipping is free and insured.

To be accepted, a returned piece should:

• be unworn, undamaged and in the condition it arrived in;
• come back with everything it was sent with — including its grading report, where it has one, and its packaging;
• not have been resized, engraved or altered by anyone other than Elunara.

Pieces engraved to your request are personal to you and cannot be returned unless they arrive faulty.

Write to support@elunarajewels.com with your order number and the piece you would like to return. We will send you instructions and an insured, prepaid return label. Please do not send a piece back without contacting us first, so we can look after it on the way.

When your return arrives, we inspect it and then refund the full price of the piece to the payment method you used. Your bank or card provider may take a few business days to show the refund.

Resizing is free within 30 days of delivery, where the design allows it. If you would prefer a different piece, return the original for a refund and place a new order — or contact us and we will help you arrange it.

If your piece arrives damaged, or you notice a fault, please tell us straight away with a photo if you can. We will repair or replace it, or refund you in full.

If anything here is unclear, we are glad to explain. Write to support@elunarajewels.com.